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Support
Transform your business day

Transform Solutions provides ongoing support of the Microsoft Dynamics AX or CRM solution that we design and implement. Our approach to providing support is based on a standard Service Level Agreement that outlines our approach to supporting customers.

Support request management

Transform Solutions utilises a request system that is built within Microsoft Dynamics AX to record, track and manage issues raised by customers. For all customers, an email address is provided for submitting issues by authorised personnel that have knowledge of the implemented solution and the ability to prioritise issues.

All issues raised by customers via the request system are managed through a formal Quality Assurance Procedure to ensure:

  • All activities undertaken are logged and tracked;
  • Work performed consistently meets the business and technical requirements of the client;
  • Clients are satisfied with the quality and consistency of outputs.

Customer Account Management

Transform Solutions will appoint an Account Manager responsible for the client’s installation of software and will co‑ordinate regular Account Management Meetings with the client to review usage of the supported software, support utilisation and to provide an update on issues from a software enhancement perspective. The  Account Manager will review the client’s support activity at the scheduled meetings.


Billing of support

All Transform Solutions support services are provided on a time and materials basis so that customers only pay for the support they actually use.
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